Operations Administrator - Inverness

Customer Service & Operations Administrator

Salary: £29,593 per annum
Location: [Insert Location]
Job Type: Full-Time, Temp to Perm
Hours: Monday to Friday, 9:00am – 6:00pm
Start Date: Immediate

We are currently recruiting for a Customer Service & Operations Administrator to join a busy and growing logistics operation. This is a fantastic opportunity for an organised and customer-focused individual looking to secure a long-term position with a well-established company.

This role is offered on a temporary-to-permanent basis, with an initial 12-week probationary period before the opportunity to become a permanent member of the team.

Key Responsibilities

Answering incoming telephone calls and responding to customer enquiries
Booking jobs onto the company's operating system
Uploading and managing PODs (Proofs of Delivery)
Handling customer queries via email and pallet network platforms
Liaising with customers and internal departments to ensure smooth operations
Maintaining accurate records and updating internal systems
Providing general administrative support to the operations team

Requirements

Previous administration and/or customer service experience
Excellent communication skills, both written and verbal
Strong organisational skills and attention to detail
Confident IT user with experience of Microsoft Office
Ability to prioritise workload and work effectively in a fast-paced environment
Professional and positive approach to customer service

Benefits

Competitive salary of £29,593 per annum
Monday to Friday working pattern
No weekend working
Immediate start available
Temp-to-perm opportunity following successful completion of the 12-week probationary period
Supportive team environment
Ongoing training and development

If you are a motivated administrator with excellent customer service skills and are looking for a role offering stability and long-term prospects, we would like to hear from you.